Tawuniya offers a wide array of insurance solutions for Mobility clients ranging from full comprehensive insurance to basic third-party mandatory coverage for motor accidents. Tawuniya’s Motor Insurance business continued to introduce novel, innovative motor insurance products and services to the Saudi market, to ensure policyholders are better covered and best benefited. The unique product offering is complemented by a multitude of value-adding services for our clients that provide real peace of mind with the highest levels of service excellence on the road and beyond it.
Comprehensive plan
Comprehensive insurance “AlShammel” is considered to be the crown jewel of insurance coverage for motorists. Providing full coverage for loss or damage to an insured vehicle including personal accidents for drivers and passengers, natural perils, road side-assistance, emergency medical expenses, and end-to-end claim services, among other benefits and features. More importantly, AlShammel policyholders enjoy a host of services provided by Tawuniya Drive and Droob program, which offer unique accident assistance service and rewards for defensive driving that unveils unique discounts and benefits for our clients.
Third party liability
Third-party liability insurance “Sanad” is a mandatory policy, designed to cover the cost of damage caused to motor vehicles due to unforeseen events such as theft and collision etc. It is designed to provide dependable coverage in case accidents where the client is not at fault, with benefits that include coverage against theft, no claims discount, and loyalty discounts for insured drivers.
Third party plus liability
Third-party plus liability “Sanad Plus” is a unique insurance product offering where clients are able to buy mandatory “Sanad” coverage and complement it with additional optional features and coverages that include coverage against loss or damage, personal accidents, road-side assistance, among others. Retail motor insurance policyholders were also offered the option of paying their policy premium in 3-6 monthly installments without interest or additional fees. This program is the first of its kind in the Saudi Arabian insurance market.
One of Tawuniya’s most unique contributions to the Motor Insurance market however, was the introduction of the behavior-centered driver program - Tawuniya Drive.
2022 Highlights
A total of 378,922 new motor insurance policies were purchased during the reporting period, resulting in a 68% sales growth across the business vertical, buoyed by the benefits and appeal of Tawuniya Drive. Of the total motor claims received in 2022, 63% were made online, a successful 274% year-on-year growth.
The total gross written premiums for Tawuniya’s motor insurance business totaled SAR 1.04 Bn. for the year under review. Motor Insurance contributed 7.26% of Tawuniya’s total revenue in 2022.
Tawuniya Drive
In March 2021, Tawuniya introduced the pioneering telematics program Tawuniya Drive to the Saudi Market. The program incentivizes safer, more sustainable driving by rewarding safe drivers through the Drive mobile app. It has been shown to significantly improve the driving behaviors of users, leading to fewer accidents, less cell-phone usage, and ultimately, safer roads and communities.
At the center of the Tawuniya Drive program is an app that collects and analyses driving data through a sensor that is attached to the user’s vehicle. The sensor is able to pick up data relating to acceleration, braking, mobile phone usage, speed and speed limit violations among other driving behaviors.
Drivers earn up to 100 redeemable points per week by practicing safe driving behavior mapped by this data, and an additional 75 points per month. The scores are represented by a star rating, which the driver can view in the Drive app.
Drivers can access a range of rewards from Tawuniya Drive’s success partners using their weekly point balance. The rewards range from fuel and car maintenance discounts to food and beverage vouchers.
The program provided exclusively to AlShammel policyholders giving them the opportunity to earn weekly rewards and premiums discounts of up to 20%. It aims to improve road traffic safety for clients and communities—a goal that aligns with the National Transformation Program (NTP) and the Kingdom of Saudi Arabia’s Vision 2030.
The loss ratio for Tawuniya Drive participants is 5% lower than that of their non-participant counterparts—a fact which suggests that Tawuniya Drive participants are involved in far fewer accidents. The data also shows that participants get an average of 10% more Drive points due to behavioral changes within eight weeks of joining the program. Since its successful launch in 2021, Tawuniya has gathered more that 100 million kilometers of driving data from this program, providing a unique insight into driving behavior and trends for our underwriting team.
2022 Highlights
Tawuniya Drive has significantly improved Tawuniya’s motor insurance portfolio and financial performance by decreasing loss ratios and increasing retention rates. The program has also been successful in increasing client acquisition rates through its status as a market leading product. By the end of 2022, over 42,000 individual clients and 11,000 non-retail clients had registered for the program. Today, the program has more than 60% active engagement ratio on the phone and sensor program.
Personal/Individual Motor Insurance plans
Mechanical Breakdown Insurance
An innovative product offered by Tawuniya for the first time in the Kingdom, this insurance provides coverage for labor and the cost of repairing mechanical and electrical faults and failures. The Insurance offers an outstanding level of repair services through a wide network of approved workshops across the Kingdom.
Corporate Motor Insurance plans
For corporates with more than 250 employees, Tawuniya offers motor insurance packages based on each company’s needs, with a combination of comprehensive AlShamel covers complemented by Sanad third-party liability covers.
Motor Insurance additional extensions:
- Geographical extension
- Hire care facility
- Agency repairs
- Personal accident
- Waiver of depreciation clause
Value-added services
Roadside assistance – Doroob Program
Roadside assistance refers to a combination of services that help drivers with various mechanical and towing solutions. The issues roadside services can resolve ranges from flat tire and dead battery to minor repair and vehicle recovery. This unique service offering o our AlShammel insured drivers offers a high level of convenience and service excellence that deals with road unpredictability and inconveniences:
- Vehicle towing service
- Battery charge or change
- Emergency fuel supply or tire change services
Doroob program also provides, free of charge, the service of transporting the vehicle to the periodic inspection station for inspecting the vehicle and then returning it and submitting the final report. As well as, regular car service pickup and delivery to provide our working and busy clients the convenience of getting their car serviced seamlessly.
